Question 1

How to use Fulltrack AI correctly?

Accepted Answer

To get started with Fulltrack AI, make sure you:
Watch the setup video at www.fulltrack.ai/how-to
Have 6 stumps (3 on each end)
Have a tripod, ideally set to 1.3 meters in height

Setup Instructions:
Position the tripod about 4 meters behind the non-striker stumps (roughly four big steps).
Open the app. On the Home page, tap the Film button to create a new session. Select the session type, delivery, and pitch length.
Mount the phone on the tripod and align the stumps within the red boxes on the screen. Press "Continue" when aligned.
Start playing. The app will handle the rest.

Question 2

In Which Countries Is Fulltrack Available?

Accepted Answer

Fulltrack is available worldwide.

Question 3

Does Fulltrack Work on iOS and Android?

Accepted Answer

Yes, Fulltrack works on both iOS and Android (but not 32 bit).

Question 4

I am not receiving an OTP even with a valid Number. What should I do?

Accepted Answer

OTP generation usually takes 5-10 seconds. If you don’t receive it:

WhatsApp message “OTP” to +16187269643.
After sending the message, press go back to the app and request OTP again. You will receive it on WhatsApp

Question 5

How to access Fulltrack DRS?

Accepted Answer

Real-time, high accuracy DRS is a paid feature. It is exclusively available to grounds owners, leagues and organisers. There is a minimum 50 game commitment and per match pricing. Contact us for a demo.

Question 6

The data seems to be inaccurate. Why?

Accepted Answer

Inaccurate data is often due to setup issues. Check the following:
Is your tripod no taller than 1.3 meters?
Is the tripod placed about 4 meters behind the non-striker stumps?
Are you using 6 standard stumps (3 on each end)?
Are bowlers blocking the camera in their follow-through?
Have you waited 45 seconds after the video uploads?
Is the phone tilted slightly forward to capture more of the pitch and less of the sky?
If everything is correct but issues persist, please Contact Us. World Cup champions, IPL teams use and 200,000 others use Fulltrack. We guarantee it can work for you.

Question 7

Can I film multiple players?

Accepted Answer

You are allowed to film multiple players on the Coach+ and Enterprise subscriptions. Individual subscribers and free tier users may only film 1 distinct batter and bowler. Your account may be restricted if you are filming multiple players on the free or individual tier.

Question 8

How to Use the App as a Group?

Accepted Answer

Please watch this video: https://www.youtube.com/watch?v=i7dnB9UFSso

Question 9

Can I share the videos and data with my teammates / players?

Accepted Answer

Yes, click the download button on specific videos to save to your camera roll, then share anywhere you’d like. Alternatively, share the whole session by clicking the “Share Session” button (they’ll be able to view it in the app).

Question 10

How to Subscribe?

Accepted Answer

Depends on the subscription type. 
For Individual subscription: Subscribe in the app. 
For Coach+, Enterprise or DRS: Contact Us. We’ll send you an invoice.

Question 11

How to Cancel My Subscription

Accepted Answer

Depends on the subscription type. 
For Individual: cancel through Apple App Store or Google Play Store. 
For Coach+, Enterprise or DRS: request cancellation through website Contact Us form.

Question 12

Does it work with a sidearm or bowling machine?

Accepted Answer

Yes. For sidearms, select bowling / throwing on the Create Session screen. For bowling machine, select machine.

Question 13

What to Do If the App Crashes or Freezes

Accepted Answer

Ensure you have the latest app version.
Restart the app and try again.
Check your device’s storage and memory.
Restart your device if needed.
Try reinstalling the app.

Question 14

What if I don’t want my data visible to anyone else?

Accepted Answer

We understand the importance of data privacy, particularly for schools and professional orgs. Coach+ and Enterprise user data is never used for marketing. Our subscribers can also hide their sessions from the Global Feed to make them private.

Question 15

Can I use Fulltrack on Multiple Devices?

Accepted Answer

On the free tier, you can login to the same account on multiple devices. 
On any paid tier, your subscription license is linked to a single device. You may login to a new device once in 14 days. If you would like to use multiple devices, you can avail multiple subscriptions at discounted rates.

Question 16

Can I use Fulltrack AI offline?

Accepted Answer

Fulltrack AI requires an internet connection for real-time data sharing and processing. However, you can film sessions offline and sync the data once you are back online.

Question 17

How do I download my whole session data?

Accepted Answer

If you are a free tier or Individual subscriber, you can download individual videos from sessions to your camera roll. 
If you are a Coach+ or Enterprise subscriber
Go to the "My Sessions" tab in the app.
Open the session you wish to download.
Click the export Data/Video option in the app

Question 18

Can I transfer my subscription to a different account ?

Accepted Answer

This may be approved on a case by case basis. Contact Us

Frequently Asked Questions